Menufy has endeavored for nearly a decade to make online & mobile ordering technology more accessible by maintaining low costs.
In order to build new engagement opportunities and to continue growing our platform, we have carefully decided to issue our first pricing adjustment since launching Menufy in 2009.
The per-order convenience fee for existing client restaurants will change from $1.25 to $1.50, effective November 1, 2018.
How will this change affect my restaurant?
If your restaurant currently passes the online ordering fee to customers, you will not experience any change, and no further action is necessary.
Based on Menufy's positive ratings and feedback, we expect customers will overwhelmingly continue using the website and app they love:
If your restaurant currently covers the $1.25 fee, you now have the option to:
Cover the $1.50;
Split the $1.50 any way between the restaurant and the customer; or
Pass the $1.50 onto the customer.
Does everything else stay the same?
COMPARE US (as of 10/1/18)
BeyondMenu: 2.9-3.5% + $0.20 + commission
ChowNow: 2.8-3.5% + $0.10-0.15 + monthly fee
Grubhub: 3.05% + $0.30 + commission
Slice: 4% + commission
Zuppler: 2.9% + $0.30 + monthly fee
We continue to offer our pay-per-use online ordering model with zero monthly and yearly fees.
Our online payment processing remains unchanged, at the competitive rate of 2.5% + $0.30.
Everything else is getting an upgrade! Continue reading to learn more about exciting new developments.
Where are the funds going?
The additional $0.25 per order strengthens our capacity to:
Explore new strategic partnerships, to integrate Menufy into more POS ecosystems (such as NCR Aloha and Speedline) and to improve your restaurant's visibility to new customers (such as placements in new marketplaces). The new fee will enable us to sustain more partnerships that are beneficial to both you and your customers.
Adopt new technologies and develop new features, to grow your order volume (such as group ordering & catering features); to streamline your restaurant workflows (such as advanced menu configurations & reporting); and to enhance the customer experience (such as a support widget and enabling alcoholic beverage purchases).
Continue protecting your restaurant from fraudulent chargebacks.
Attract and retain top talent in the US to best serve your business needs.
Features & Services Highlight
Here's a look back at some of your most popular requests:
On-demand delivery service integration with DoorDash is now available in more than 1,000 cities nationwide, with a special rate for restaurants. Delivery is now smoother, thanks to joint monitoring!
Multilingual and 24/7 US-based support. In order to maintain a high quality of service, Menufy does not outsource customer support to workforces abroad.
Customer loyalty and incentive programs that boost new and repeat business.
You own your restaurant customer data at no additional cost.
Expanded customer payment options to include all major credit cards, popular digital wallets, and two cryptocurrencies—the widest selection out of all restaurant e-commerce systems. Menufy continues to process American Express payments without extra fees.
Multilingual restaurant tablet interface.
As always, we are grateful for the support of our client restaurants, who have helped shape Menufy and sustain our growth from our early beginnings. This support helps us continue to strive to offer the best online ordering platform for your restaurant.