Are you looking for more insight on how you can manage your Menufy account for your restaurant?

Look no further! We’re going to dive deeper into Menufy Manager and cover some best practices that will help set your restaurant up for success with Menufy.

Log into your Menufy Manager to explore for yourself, and come back if you have any questions.

WHAT IS MENUFY MANAGER?

Menufy Manager is the central hub for managing your restaurant’s Menufy account, website, and online orders. Here’s a list of the most noteworthy things you can do:

View and manage all your Menufy online orders
Add tips to an order, refund orders, or adjust totals
View all your payment statements
View your sales reports
Issue store credit
Temporarily shut off your restaurant's online ordering
Modify your delivery zones and delivery settings
View the current status of Menufy's services
Order Menufy tablets, printers, and other Menufy services
Make minor menu edits (POS integration menu editing will vary depending on the company)
Create and schedule up to two email marketing campaigns per month
Set up coupons, deals, and customer loyalty rewards

Our restaurant partners also have access to other tools, such as email marketing, coupons, and customer rewards.

When you log into your Menufy Manager account, you’ll see all of these options on the left-hand side of your screen:

Dashboard
Menufy Store
POS Integration
Orders
Carryout Settings
Curbside Pickup
Delivery Settings
Menu
Notifications
Hours & ETAs
Reports
Discounts & Deals

We’re going to break our discussion of Menufy Manager into three separate blog posts since there is so much to highlight! In this first part, we will talk about the first four items on the above list: the Menufy Manager Dashboard, Menufy Store, POS Integration, and Orders sections.

DIVING INTO THE MENUFY MANAGER HUB

Dashboard

The Dashboard is the first section in the Manager hub. It holds a lot of information for restaurant owners, but it’s broken down into three different categories – Restaurant Details, Online Ordering Details, and Marketing.

1. Restaurant Details

The restaurant name, logo, Menufy URL, time zone, address, and store phone number are listed here. If the information needs to be updated, please email our support team.

Restaurants can update their business profile description, which includes a short descriptive paragraph about the restaurant and the food served. When updating the profile description, make sure to include some keywords (for example, cuisine types, food dishes, or nearby landmarks known to locals) because this will help with the site’s SEO. Our web optimization team works on adding these descriptions over time, but you are welcome to add or adjust them as you see fit.

Our restaurant partners can also add cuisine types and atmospheres to help customers understand what they can expect from their restaurant.

Lastly, restaurant management can update their business hours, tax rate, and credit card information and can verify bank deposit details.

2. Online Ordering Details

Customer Feedback results can be found in this category. After an order is placed, Menufy asks customers for feedback on their ordering experience. Customers can respond with a thumbs up or a thumbs down. If you want more information about the order they rated, you can click to drill down on the order.

The Carryout Orders field will show the hours that your restaurant accepts carryout orders. You can edit these hours at any time from the Dashboard.

The Delivery Orders field will show the hours that your business accepts delivery orders. Some restaurants like to stop delivery orders up to an hour before closing time, but you can adjust the hours based on your store's preferences and edit them at any time.

Tasty Rewards is Menufy’s loyalty program, which our partners can offer to their customers. It’s a digital punch card system that rewards customers for repeatedly ordering from a restaurant online. Every order accumulates credit to be spent on future purchases at that restaurant. The Tasty Rewards feature can be turned on and off in this section, and restaurants can also find information here about customers who are taking advantage of the rewards program.

The Convenience Fee field shows whether the restaurant is covering the convenience fee, passing it on to their customers, or splitting the fee with customers. This option can be adjusted at any time.

Accept Payments Online is automatically on for everyone and signifies that the restaurant is accepting online order payments with Apple Pay, credit cards, or PayPal.

Accept Crypto Payments Online can be adjusted from your Dashboard. If this is turned on, your customers can use one of 13 cryptocurrencies (Bitcoin, Ethereum, Dogecoin, etc.) for their online order payment. As usual, the restaurant will be paid in US dollars according to the menu prices.

The Group Ordering option allows your customers to place a collective order from the comfort of their own device. Each individual adds their items to the cart separately, under their own name. Everything will be ordered simultaneously using one payment, but the restaurant can include a name on each dish ordered so the group knows whose food is whose.

The Special Instructions Label is shown in the special instructions box and is intended to give your customers suggestions as to what they should add. You can customize this, or we can provide a default message: "Food allergy? Need something put to the side? Let us know. (Additional charges may apply, and not all changes are possible.)" If restaurants have Special Instructions turned on, your customers will be able to leave a short note for items on your menu when ordering (for example, "Dressing on the side”).

The Advanced Orders setting gives your customers an option to order in advance. This would come in handy for customers during football and basketball season, for example, so they can plan ahead, but knowing about future orders also helps the restaurant to be prepared. This setting can be turned off at any time.

Menufy Manager also has the option to List All Modifiers on a menu item as checkboxes instead of a dropdown selection. Our restaurant partners can update this from the Dashboard.

Lastly, restaurants can choose to allow customers to opt out of receiving cutlery with their orders. If this option is set to OFF, customers will NOT be able to choose.

3. Marketing

The Customer Data feature displays the number of customers who have ordered online using your Menufy ordering site and have agreed to receive marketing from your restaurant. If you utilize the Email Campaigns tool, Menufy’s free email marketing tool, the emails will be sent to users on this list.

If you want an announcement to appear for your customers when they visit your Menufy online ordering site, you can set one in the Announcement section, and it can be updated at any time. A start and end date for when the message will show can be added as well.

The Send Files section is useful if you need to send any images or files of your menu, logo, food photos, store pictures, or any other assets you want Menufy to access when creating or updating your website.

Menufy Store

The Menufy Store is the second tab on the Menufy Manager hub. This is where restaurant owners can order the following four Menufy products:

1. HungerRush 360 Marketing (Automated Email & Text Marketing):

If you’re looking to elevate your marketing efforts with targeted email and text campaigns, HungerRush 360 Marketing is a fantastic option. You can enroll in the service immediately, but we recommend scheduling a call or emailing the team beforehand. You can use the links in this section to do so, and an expert will connect with you to review the details.

2. Technology and Hardware:

You can order a tablet and/or printer from the Menufy Store for a small deposit. If either or both of the devices are returned, the deposit will be returned. If there are any product issues, our support team will be happy to troubleshoot with you by phone or email. Additionally, there are links in this section to a tablet stand and receipt paper that work with our products and can be purchased on Amazon.

3. Delivery Options:

If you do not have your own delivery drivers and would like to utilize one of our third-party delivery partners (Uber or Doordash), you can turn either on from the Menufy Store. It only costs 12.5% per order. You can only have one delivery partner turned on at a time, so we recommend turning on the most popular one in your area. We also recommend that once you turn one of the delivery partners on, you leave it on for at least a few weeks.

4. Print Marketing:

Customer Conversion Cards, or coupon cards, are essentially business cards for your restaurant that include a coupon the customer can use on your Menufy ordering site. We recommend putting these cards in orders customers place through other third-party companies. This will encourage customers to place future orders from your Menufy ordering site.

POS Integration

To view Menufy's POS integrations, navigate to the third tab on the lefthand navigation of the Manager hub. Below are a few of our POS partnerships that support Menufy online ordering:

Clover
Square
Shift4
Chowly
Otter
Coming soon! HungerRush 360 POS System

Click here to see a full list of partners. If you do not use any of the POS systems listed above, please fill out this form and tell us more about the system you use at your restaurant. This will help our restaurant experts best meet your needs.

Orders

The Orders tab in your Menufy Manager is one of the most important features and could save you a lot of time and hassle. Management can review the orders placed within the last day, week, month, or other time frame.

Here's a list of things restaurants can do when reviewing the Order tab:

View the order date, time, customer name, and order type
Check whether an order was generated by HungerRush 360 Marketing (if the restaurant is enrolled in the service) and review more details about how the order was placed
See the tip and total of the order, along with the amount of any refunds returned to the customer
View the amount you were paid on an order in the Payment column (once the daily, weekly, or monthly deposit is sent to the restaurant)
Download a receipt from the Actions column of the individual order

Thomas Walden, one of Menufy’s exceptional customer support leads, says, “Restaurant owners should all be familiar with the Orders section of Menufy Manager. I always recommend to our restaurant partners that they create a test order for themselves and use the tools in this section to try out its different functions.” Here’s a list of all the actions that can be done from the Orders section of Menufy Manager:

Refunds
Upcharges
Tips
Reprinting a receipt
Locating customer information

Thomas advises restaurant owners to “take the time to learn the tools that are available in the Menufy Manager. They can help you address order issues faster, and customers will appreciate that.” If you find that you are not able to complete an action or you have any questions, you can call, text, or email our Customer Support team, which is available 24/7.

The Last Bite

In this first part of our A Look Inside Menufy Manager blog series, we went over the Dashboard, Menufy Store, POS Integration, and Orders sections of the Menufy Manager.

To sum up, restaurant owners can review and adjust many of their account settings from the Dashboard, order Menufy products from the Menufy Store, view the POS integrations available to Menufy partners, and view or make adjustments to individual online orders in the Orders tab. We covered a lot of ground!

Stay tuned for part 2, where we will continue our deep dive into Menufy Manager. We’ll cover the following:

Carryout Settings
Curbside Pickup
Delivery Settings
Menu
Notifications

Want to learn more? Reach out to one of our experts and see how your restaurant can get more online orders!

A Look Inside Menufy Manager | Part I